On-Site Windows Desktop Support (Atlanta) - A+ Certified

Motion Recruitment; College Park (GA); Sur place; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Mileage reimbursement

Résumé du poste

Motion Recruitment is seeking two Windows Desktop Technical Support consultants for a long-term on-site contract in the Atlanta area. You will investigate, troubleshoot, and resolve hardware, software, network, and classroom technology incidents across multiple learning locations.

A+ Certification is required. 5+ years of end-user support in an enterprise environment, with experience in Windows 10, Office 365, Active Directory, and SCCM.

Qualifications

• 5+ years of end-user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
• Windows 10, Office 365 and Active Directory experience required.
• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
• Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
• Experience imaging using SCCM to create collections and push software.
• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

Responsabilités

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives to the service desk, technical support coordinators and schools through the incident tracking software.
• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
• Set up new devices, workstations, print stations, and assignments to default printers.

Connaissances

End user support

Windows environment

WAN/LAN

SLA awareness

On-site support

Formation

A+ Certification

Outils

SCCM

Active Directory

Remedy

LANdesk

Description du poste

Motion Recruitment is seeking two Windows Desktop Technical Support consultants for a long-term on-site contract in the Atlanta area. You will investigate, troubleshoot, and resolve hardware, software, network, and classroom technology incidents across multiple learning locations.

A+ Certification is required. 5+ years of end-user support in an enterprise environment, with experience in Windows 10, Office 365, Active Directory, and SCCM.