End-User Desktop Support Specialist

HRS Talent Solutions; Bridgeport (CT); On-site; USD 42,000 - 50,000; Full time

Job summary

HRS Talent Solutions is seeking a Desktop and End User Support Technician to help people get back to work on-site in Bridgeport, CT. You will diagnose workstation problems, perform routine setup and troubleshooting, and document steps for escalation, ensuring clear communication with users throughout the process.

The role emphasizes practical technical ability and patient, plain-language explanations for users who may not be tech-savvy.

Qualifications

• Practical technical ability and patient communication with people who may not describe the fault.
• Experience with help desk or end-user support is beneficial.

Responsibilities

• Handle workstation issues on site and investigate within your access.
• Record details for escalation and for other technicians.
• Follow employer's access and security procedures and document steps taken.
• Communicate status clearly to users and manage expectations.

Job description

HRS Talent Solutions is seeking a Desktop and End User Support Technician to help people get back to work on-site in Bridgeport, CT. You will diagnose workstation problems, perform routine setup and troubleshooting, and document steps for escalation, ensuring clear communication with users throughout the process.

The role emphasizes practical technical ability and patient, plain-language explanations for users who may not be tech-savvy.