End User Computing Specialist — IT Support

Intercontinental Exchange Holdings, Inc.

Jacksonville (FL)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

Intercontinental Exchange, Inc. is seeking an End User Computing (EUC) Support professional in Jacksonville to onboard and train users, manage global computing environments, and support Windows, Mac, and virtual environments.

The role emphasizes ticketing via ServiceNow, Active Directory/Azure/Intune/Exchange Online administration, and AV/video conferencing troubleshooting. The position requires a Bachelor's degree in a related field and hands-on experience with AD, Azure, Exchange Online, and

Qualifications

Bachelor’s degree required.
Experience with Active Directory, Azure, Intune, Exchange Online.
Experience with Windows and MacOS troubleshooting.
Experience with networking technology such as Cisco and Juniper.
Scripting or PowerShell knowledge.
Familiarity with AI-powered productivity tools.

Responsibilities

Onboard and train new internal and external users in ICE’s environment.
Support and advance the global corporate computing environment.
Support hardware, software, and network needs for Windows, Mac, and virtual environments.
Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management.
Deploy hardware and software including desktop and laptop imaging software and VoIP.
Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists.
Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP.
Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.).
Support broker and trading floor technology (New York based EUC analysts only).