End-User Computing Analyst | Windows/macOS & Hybrid IT Support

ICE; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) seeks a dedicated EUC Support Engineer to onboard, train, and support end users across Windows, Mac, and virtual environments.

You will manage ServiceNow tickets, deploy imaging software, and maintain Active Directory, Azure, Intune, and Exchange Online configurations. Based in New York, you’ll handle hardware inventories, AV and video conferencing support, and aid broker/trading floor tech.

Qualifications

• :Bachelor's degree in Computer Science, MIS, CIS, or related field
• :Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
• :Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• :Experience with networking technology such as Cisco and Juniper
• :Experience with Windows OS, Mac OS, and Microsoft Office Suite
• :Knowledge of scripting and PowerShell preferred
• :Understanding of AI-powered productivity and analytics tools and their use cases

Responsibilities

• Onboard and train new internal and external users in ICE's environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
• Deploy hardware and software including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
• Support broker and trading floor technology (New York based EUC analysts only)

Skills

Active Directory

Azure

Intune

Exchange Online

Windows OS

Mac OS

PowerShell

Office 365

Networking

AI tools

Scripting basics

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Active Directory

Azure

Intune

Exchange Online

Imaging software

Job description

Intercontinental Exchange, Inc. (ICE) seeks a dedicated EUC Support Engineer to onboard, train, and support end users across Windows, Mac, and virtual environments.

You will manage ServiceNow tickets, deploy imaging software, and maintain Active Directory, Azure, Intune, and Exchange Online configurations. Based in New York, you’ll handle hardware inventories, AV and video conferencing support, and aid broker/trading floor tech.