End-User Compute Specialist (Global Tech Support)

ICE; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

ICE in Jacksonville, Florida is looking for a candidate to support and advance the global corporate computing environment. Your responsibilities will include onboarding users, troubleshooting hardware, and managing network needs. A Bachelor's degree in Computer Science or related field is required, along with experience in key technologies like Active Directory and Azure.

This role demands strong multitasking and communication skills as you'll interact across various teams to improve efficiency.

Qualifications

• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
• Demonstrates foundational understanding of AI‑powered productivity tools.

Responsibilities

• Onboard and train new users in ICE’s environment.
• Support the global corporate computing environment.
• Manage tickets and incidents in ServiceNow.
• Deploy hardware and software including desktop imaging.
• Troubleshoot and support conference room AV systems.

Skills

Active Directory

Azure

Intune

Exchange Online

Windows troubleshooting

Mac OS support

Networking technology

PowerShell

Education

Bachelor’s degree in Computer Science, MIS, CIS, or related field

Job description

ICE in Jacksonville, Florida is looking for a candidate to support and advance the global corporate computing environment. Your responsibilities will include onboarding users, troubleshooting hardware, and managing network needs. A Bachelor's degree in Computer Science or related field is required, along with experience in key technologies like Active Directory and Azure.

This role demands strong multitasking and communication skills as you'll interact across various teams to improve efficiency.