Global EUC & Desktop Support Analyst

Intercontinental Exchange Holdings, Inc.; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life insurance

Paid leave and other benefits

Job summary

Intercontinental Exchange, Inc. in New York is seeking an End User Computing (EUC) Analyst to onboard and support users across Windows, Mac, and virtual environments. You will manage ServiceNow tickets, deploy imaging, and provision AD/Azure/Intune/Exchange Online, ensuring secure access and smooth daily operations.

The role also covers hardware inventory, AV systems, and video conferencing support (Zoom, Teams, Webex), with NY-based EUC analysts focusing on trading-floor technology needs.

Qualifications

• Bachelor’s degree in Computer Science, MIS, CIS, or related field.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Experience with networking technology such as Cisco and Juniper.
• Experience with Windows OS, Mac OS, and Microsoft Office Suite.
• Knowledge of scripting and PowerShell preferred.
• Understanding AI-powered productivity and analytics tools and their appropriate use.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment.
• Support and advance the global corporate computing environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management.
• Deploy hardware and software including desktop and laptop imaging software and VoIP.
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists.
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP.
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.).
• Support broker and trading floor technology (New York based EUC analysts only).

Skills

Active Directory

Azure

Intune

Exchange Online

Windows troubleshooting

Mac troubleshooting

PowerShell

Scripting

AI productivity tools

Education

Bachelor’s degree in Computer Science/MIS/CIS

Tools

ServiceNow

Zoom

Teams

Webex

Cisco

Juniper

Job description

Intercontinental Exchange, Inc. in New York is seeking an End User Computing (EUC) Analyst to onboard and support users across Windows, Mac, and virtual environments. You will manage ServiceNow tickets, deploy imaging, and provision AD/Azure/Intune/Exchange Online, ensuring secure access and smooth daily operations.

The role also covers hardware inventory, AV systems, and video conferencing support (Zoom, Teams, Webex), with NY-based EUC analysts focusing on trading-floor technology needs.