End User Computing Engineer II: Desktop & Mobile IT Specialist

Joveo Inc; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

The Information Technology Engineer II – End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems, including design, implementation, and support.

The candidate should have experience delivering to Virtual, Mobile and Physical environments and support desktop, notebook computers, mobile devices and virtual desktops and apps.

Qualifications

• 3–5 years experience in end user device support.
• Able to manage shifting priorities easily.
• Self motivated and time-efficient.
• 1 current certification in Microsoft, Citrix, VMware, or related technologies.

Responsibilities

• Responsible for analyzing and solving personal computer-related issues.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
• Analyzes data to ensure schedules and user/technical populations are current and accurate.
• Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
• Develop the schedule where business imperatives allow flexibility to modify to support their needs.
• Create and maintain standard documentation to support all EUC related processes.
• Anticipates changes to processes and adjusts accordingly.
• Prepares, develops and consults on end user training where applicable.
• Will be required to participate in published On call rotation (24×7 availability)

Skills

End user device support

Technical writing

Time management

Self-motivated

Prioritization

On-call experience

Education

Bachelor's degree in Computer Science

Tools

Microsoft

Citrix

VMware

Job description

The Information Technology Engineer II – End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems, including design, implementation, and support.

The candidate should have experience delivering to Virtual, Mobile and Physical environments and support desktop, notebook computers, mobile devices and virtual desktops and apps.