Information Technology Engineer II – Server Engineer

Joveo Inc; San Antonio (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

The Information Technology Engineer II – End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems, including design, implementation, and support.

The candidate should have experience delivering to Virtual, Mobile and Physical environments and support desktop, notebook computers, mobile devices and virtual desktops and apps.

Qualifications

• 3–5 years experience in end user device support.
• Able to manage shifting priorities easily.
• Self motivated and time-efficient.
• 1 current certification in Microsoft, Citrix, VMware, or related technologies.

Responsibilities

• Responsible for analyzing and solving personal computer-related issues.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
• Analyzes data to ensure schedules and user/technical populations are current and accurate.
• Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
• Develop the schedule where business imperatives allow flexibility to modify to support their needs.
• Create and maintain standard documentation to support all EUC related processes.
• Anticipates changes to processes and adjusts accordingly.
• Prepares, develops and consults on end user training where applicable.
• Will be required to participate in published On call rotation (24×7 availability)

Skills

End user device support

Technical writing

Time management

Self-motivated

Prioritization

On-call experience

Education

Bachelor's degree in Computer Science

Tools

Microsoft

Citrix

VMware

Job description

Description

Summary:

The Information Technology Engineer II – End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems. This includes Design, Implementation, and Support. The candidate for this position should have experience and technical knowledge implementing delivery to Virtual, Mobile and Physical environments. This position is responsible for a wide variety of user-facing resources, including:

• desktop and notebook computers.
• desktop operating systems and applications.
• smartphones, tablets, wearables and other mobile devices.
• mobile, web and cloud applications.
• virtual desktops and applications.

Responsibilities:

• Responsible for analyzing and solving personal computer-related issues. Includes contacting vendors and other teams for support when necessary.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
• Analyzes data to ensure schedules and user/technical populations are current and accurate.
• Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
• Develop the schedule where business imperatives allow flexibility to modify to support their needs.
• Create and maintain standard documentation to support all EUC related processes.
• Anticipates changes to processes and adjusts accordingly.
• Prepares, develops and consults on end user training where applicable.
• Will be required to participate in published On call rotation (24×7 availability)

Requirements:

• Bachelors degree in Computer Science a plus experience can substitute for Education.
• Able to manage shifting priorities easily
• Self Motivated
• 3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops
• Experience in Healthcare is a plus
• Strong Time Management to attend meetings and block time for work. Technical Writing Skills for support documentation.
• 1 current Certifications in Microsoft, Citrix, VMWare, or related technologies.

Work Schedule:

5 Days – 8 Hours

Work Type:

Full Time