Information Technology Engineer II - Server Engineer

CHRISTUS Health; San Antonio (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

CHRISTUS Health is seeking an Information Technology Engineer II focused on End User Computing (EUC). The role covers design, implementation, and support of EUC services for desktops, laptops, mobile devices, and virtualized applications.

The candidate should have 3–5 years of end user device experience, pursue IT certifications (Microsoft/Citrix/VMware), and be capable of managing shifting priorities while adhering to healthcare-related policies. On-call rotation is required.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience.
• 3–5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops).
• Certification in Microsoft, Citrix or VMware preferred.
• Healthcare experience is a plus.
• Able to manage shifting priorities easily.

Responsibilities

• Analyze and resolve PC-related issues and coordinate with vendors or other teams when needed.
• Ensure compliance with Corporate and Divisional policies and procedures.
• Use established tools and standards, and understand relationships to other systems/business processes.
• Analyze data to ensure schedules and populations are current and accurate.
• Develop schedules and plans for endpoint transitions and ensure services/devices are available as scheduled.
• Create and maintain standard documentation for EUC processes.
• Anticipate changes to processes and adjust accordingly.
• Prepare end-user training when applicable.
• Participate in on-call rotation (24x7) as required.

Skills

End user support

Time management

Technical writing

Self-motivation

Certifications (Microsoft/Citrix/VMW)

Education

Bachelor's degree in Computer Science

Tools

Microsoft

Citrix

VMWare

Job description

Summary

The Information Technology Engineer II - End User Computing (EUC) is a strategic position focused on the infrastructure and delivery of end user services. This position is responsible for maintaining the full lifecycle management of the EUC systems. This includes Design, Implementation, and Support. The candidate for this position should have experience and technical knowledge implementing delivery to Virtual, Mobile and Physical environments. This position is responsible for a wide variety of user-facing resources, including:

• desktop and notebook computers.
• desktop operating systems and applications.
• smartphones, tablets, wearables and other mobile devices.
• mobile, web and cloud applications.
• virtual desktops and applications.

Responsibilities

• Responsible for analyzing and solving personal computer-related issues. Includes contacting vendors and other teams for support when necessary.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Performs work using existing tools, standards, methodologies and processes and understands other systems/business processes relationship to each other.
• Analyzes data to ensure schedules and user/technical populations are current and accurate.
• Develops schedules and plans for endpoint transitions ensuring all services/devices are available at the scheduled transition time.
• Develop the schedule where business imperatives allow flexibility to modify to support their needs.
• Create and maintain standard documentation to support all EUC related processes.
• Anticipates changes to processes and adjusts accordingly.
• Prepares, develops and consults on end user training where applicable.
• Will be required to participate in published On call rotation (24x7 availability)

Requirements

• Bachelors degree in Computer Science a plus experience can substitute for Education.
• Able to manage shifting priorities easily
• Self Motivated
• 3-5 years experience in end user device support (Desktops, Laptops, Mobile, Virtualization of Application and Desktops
• Experience in Healthcare is a plus
• Strong Time Management to attend meetings and block time for work. Technical Writing Skills for support documentation.
• 1 current Certifications in Microsoft, Citrix, VMWare, or related technologies.

Work Schedule

5 Days - 8 Hours

Work Type

Full Time