We're partnering with a leading financial services organization in Chicago that is seeking an End User Computing (EUC) Engineer to drive the strategy, architecture, engineering, and modernization of its enterprise desktop environment.
This is a highly visible role where you'll partner with business, IT, and security leaders to deliver innovative solutions across Windows, virtual desktop infrastructure, Microsoft 365, application delivery, automation, and end-user technologies.
What You'll Do
- Design and implement enterprise desktop engineering solutions and EUC architecture.
- Lead technical projects from concept through implementation and support.
- Architect and manage application delivery using technologies such as VMware AppStacks, application layering, and modern endpoint management tools.
- Develop technical standards, design patterns, and engineering best practices.
- Manage and maintain Windows operating system base images, updates, patching, and vulnerability remediation.
- Support and optimize virtual desktop platforms while preserving user profiles and settings.
- Troubleshoot complex desktop, application, and Microsoft 365 issues across enterprise environments.
- Drive automation initiatives using PowerShell, Python, Terraform, or similar technologies.
- Evaluate emerging technologies and recommend strategic improvements.
- Serve as the highest-level escalation point for desktop engineering issues.
- Partner with business, infrastructure, cybersecurity, and leadership teams to define requirements and improve the end-user experience.
- Mentor desktop engineering team members and provide technical leadership.
- Provide both tactical and strategic input into the future state of end-user computing.
- Participate in on-call support rotations as needed.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- 5+ years of experience in Desktop Engineering, End User Computing, or related infrastructure roles.
- Experience deploying and managing applications across large desktop estates.
- Hands-on experience with desktop management and endpoint administration platforms.
- 3+ years of experience supporting Microsoft 365 (O365) environments.
- Advanced desktop and application troubleshooting expertise.
- Experience with scripting and automation using PowerShell, Python, Terraform, or similar tools.
- Demonstrated expertise in desktop architecture, design, and engineering.
- Experience working within a DevOps-oriented environment.
- Strong understanding of operational risk, controls, and governance practices.
- Exceptional communication skills with the ability to engage technical and non-technical stakeholders.
- Proven ability to manage multiple priorities, identify risks, and drive solutions.
Preferred Qualifications
- Microsoft certifications such as:
- Microsoft 365 Certified
- MCSE
- Windows Virtual Desktop Specialty
- VMware certifications including:
- VMware Certified Professional - Desktop and Mobility (VCP-DTM)
- Experience with virtual desktop infrastructure (VDI), modern workplace technologies, and enterprise automation initiatives.