Active Directory and Exchange IT Support

Global Communications Services; Alexandria (VA); On-site; USD 60,000 - 95,000; Full time

Job summary

Global Communications Services is seeking an experienced Active Directory and Exchange IT Support specialist to join our information technology team. This full-time role focuses on second-tier support, on-site operations, and applying Microsoft technologies to a defined business segment.

You will monitor AD and Exchange systems, assist with monthly server maintenance, research and document updates, resolve escalated helpdesk tickets, and participate in after-hours support as needed.

Qualifications

• 3yrs experience in Windows 2012/2016 AD administration.
• 3yrs supporting Exchange 2010/2013 in Enterprise env.
• Experience working in an Enterprise level environment.
• Experience working on Federal Government projects preferred.
• Experience supporting mobile technology.
• PowerShell experience required.
• Call Center/Helpdesk experience preferred.

Responsibilities

• Onsite full-time support for AD and Exchange production systems.
• Provide second-tier operations support and troubleshoot escalated issues.
• Research, test, document, and implement Microsoft Windows related software/hardware updates.
• Monitor Active Directory and Exchange related software/hardware and perform monthly server maintenance.
• Assist with after-hours support as needed.

Skills

Team player

Troubleshooting

Communication

Education

Some College Coursework Completed

Tools

Active Directory

Exchange Server

Windows Server

PowerShell

Job description

Active Directory and Exchange IT Support - (4)

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Job Title

Active Directory and Exchange IT Support

Job Type

Full-time

Education

Some College Coursework Completed

Experienced (Non-Manager)

Category

Information Technology

Job Description

Consultant to work as a team member under general supervision: Flexibility to work different shifts between the hours of 7AM- 8PM. Provides close technical support and input on the application of Microsoft technology to a defined business segment. Personnel are required to be onsite full time and provide second tier operations support for Active Directory and Exchange production systems. The staff is required to have experience in Microsoft Windows Server and Exchange Operations. Must be able to research, test, document, and implement Microsoft windows related software/hardware updates as well as good troubleshooting skills. Able to monitor Active Directory and Exchange related software/hardware and assist with monthly server maintenance. Ability to resolve escalated calls and trouble tickets from the help desk. Possesses strong oral and written communication skills. Team Player After-hours support.

Job Requirements

3yrs experience in Windows 2012/2016 AD administration 3yrs supporting Exchange 2010/2013 Experience working in an Enterprise level environment. Experience working on Federal Government projects preferred. Experience supporting mobile technology. Microsoft PowerShell experience required. Call Center/Helpdesk experience preferred.