End User Computing Analyst — IT Support & Trade Floor Tech

ICE; Atlanta (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking an End User Computing (EUC) Specialist to join the global IT team in Atlanta. The role focuses on supporting hardware, software, and user productivity for in-office and remote users.

You will onboard/train users, manage ServiceNow tickets, deploy imaging, and provision AD/Azure/Intune/Exchange Online, while troubleshooting Windows, Mac, and VOIP. A bachelor's in CS or related field is required.

Qualifications

• Bachelor’s degree in Computer Science, MIS, CIS, or related field
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
• Experience with networking technology such as Cisco and Juniper
• Experience with Windows OS, Mac OS, and Microsoft Office Suite
• Knowledge of scripting and PowerShell preferred
• Demonstrates a foundational understanding of AI-powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment
• Support and advance the global corporate computing environment
• Support hardware, software, and network needs for Windows, Mac, and virtual environments
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
• Deploy hardware and software including desktop and laptop imaging software and VoIP
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
• Support broker and trading floor technology (New York based EUC analysts only)

Skills

Active Directory

Azure

Intune

Exchange Online

Windows OS

Mac OS

PowerShell

Scripting

AI productivity tools

Education

Bachelor’s degree in Computer Science, MIS, CIS, or related field

Tools

Cisco networking

Juniper networking

ServiceNow

Job description

Intercontinental Exchange, Inc. (ICE) is seeking an End User Computing (EUC) Specialist to join the global IT team in Atlanta. The role focuses on supporting hardware, software, and user productivity for in-office and remote users.

You will onboard/train users, manage ServiceNow tickets, deploy imaging, and provision AD/Azure/Intune/Exchange Online, while troubleshooting Windows, Mac, and VOIP. A bachelor's in CS or related field is required.