EUC Analyst - End-User IT Support (Hybrid)

ICE Clear Europe Limited; Atlanta, Northern (GA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta, GA seeks an End-User Compute (EUC) Analyst to support global users, onboard new staff, and maintain hardware, software, and access across Windows, Mac, and virtual environments.

The role involves ticket triage in ServiceNow, imaging deployments, AD/Azure/Intune/Exchange Online administration, and collaboration with trading floor tech teams; a degree in CS or related field and hands-on IT ops experience are preferred.

Qualifications

• Bachelor’s degree in Computer Science, MIS, CIS or related field.
• Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds.
• Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting.
• Experience with networking technology such as Cisco and Juniper.
• Experience with Windows OS, Mac OS, and Microsoft Office Suite.
• Knowledge of scripting and PowerShell preferred.
• Foundational understanding of AI-powered productivity and analytics tools, including their capabilities and limitations.

Responsibilities

• Onboard and train new internal and external users in ICE’s environment.
• Support and advance the global corporate computing environment.
• Support hardware, software, and network needs for Windows, Mac, and virtual environments.
• Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management.
• Deploy hardware and software including desktop and laptop imaging software and VoIP.
• Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists.
• Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP.
• Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.).
• Support broker and trading floor technology (New York based EUC analysts only).

Skills

Active Directory

Azure

Intune

Exchange Online

Windows Troubleshooting

PowerShell

Mac OS

Office 365

Scripting

AI productivity tools

Education

Bachelor’s degree in Computer Science, MIS, CIS

Tools

ServiceNow

Zoom

Teams

Job description

Intercontinental Exchange, Inc. in Atlanta, GA seeks an End-User Compute (EUC) Analyst to support global users, onboard new staff, and maintain hardware, software, and access across Windows, Mac, and virtual environments.

The role involves ticket triage in ServiceNow, imaging deployments, AD/Azure/Intune/Exchange Online administration, and collaboration with trading floor tech teams; a degree in CS or related field and hands-on IT ops experience are preferred.