End-to-End Onboarding Lead for Customer Success

Justworks, Inc.; New York (NY); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Wellness program

Company retreats

Great benefits

Job summary

Justworks, Inc. in New York City is seeking an Onboarding Manager to lead end-to-end customer implementations and ensure successful go-lives. You will coordinate cross-functional teams, tailor onboarding calls, and manage timelines, risks, and stakeholder expectations.

This role emphasizes a consultative approach, clear communication, and delivering high-quality onboarding experiences. The position supports a collaborative, fast-paced environment with a strong customer focus, blending structured

Qualifications

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Strong attention to detail with the ability to manage competing priorities.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for new customers, owning the end-to-end onboarding experience.
• Project manage onboarding implementations, ensuring timely completion of all milestones.
• Deliver and tailor core onboarding calls based on customer needs.
• Apply a consultative approach to understand customer goals and align onboarding accordingly.
• Proactively monitor onboarding progress and drive accountability across stakeholders.
• Identify risks and blockers and lead resolution strategies across cross-functional teams.
• Provide guidance on product configuration, payroll readiness, and best practices.
• Triage and resolve customer inquiries, ensuring a high-quality and responsive experience.
• Partner closely with Sales to ensure a seamless transition into onboarding.
• Prepare and deliver onboarding completion summaries and transition documentation.
• Performs other related duties as assigned

Skills

Customer onboarding

Project management

Stakeholder management

Communication

Cross-functional collaboration

Job description

Justworks, Inc. in New York City is seeking an Onboarding Manager to lead end-to-end customer implementations and ensure successful go-lives. You will coordinate cross-functional teams, tailor onboarding calls, and manage timelines, risks, and stakeholder expectations.

This role emphasizes a consultative approach, clear communication, and delivering high-quality onboarding experiences. The position supports a collaborative, fast-paced environment with a strong customer focus, blending structured