Onboarding Success Lead — End-to-End Implementations

Justworks; New York (NY); On-site; USD 101,879,000 - 123,984,000; Full time

Job summary

Justworks is seeking an Onboarding Manager in New York City to lead the end-to-end onboarding for new customers. You’ll balance structured project execution with a consultative approach, coordinating across sales and product teams to ensure a smooth transition into onboarding.

You’ll manage timelines, identify risks, and tailor onboarding plans while delivering a high-quality customer experience and clear communication throughout the process.

Qualifications

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Strong attention to detail with the ability to manage competing priorities.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for new customers, owning the end-to-end onboarding experience
• Project manage onboarding implementations, ensuring timely completion of all milestones
• Deliver and tailor core onboarding calls based on customer needs
• Apply a consultative approach to understand customer goals and align onboarding accordingly
• Proactively monitor onboarding progress and drive accountability across stakeholders
• Identify risks and blockers and lead resolution strategies across cross-functional teams
• Provide guidance on product configuration, payroll readiness, and best practices
• Triage and resolve customer inquiries, ensuring a high-quality and responsive experience
• Partner closely with Sales to ensure a seamless transition into onboarding
• Prepare and deliver onboarding completion summaries and transition documentation
• Performs other related duties as assigned

Skills

Customer onboarding

Project management

Stakeholder management

Communication

Cross-functional collaboration

Attention to detail

Job description

Justworks is seeking an Onboarding Manager in New York City to lead the end-to-end onboarding for new customers. You’ll balance structured project execution with a consultative approach, coordinating across sales and product teams to ensure a smooth transition into onboarding.

You’ll manage timelines, identify risks, and tailor onboarding plans while delivering a high-quality customer experience and clear communication throughout the process.