Customer Onboarding Manager, Payroll

Certexamdb; New York (NY); On-site; USD 50,006 - 55,007; Full time

Job summary

Certexamdb is seeking an Onboarding Manager to lead new customer onboarding experiences in a supportive environment. This role requires a consultative approach and the ability to manage onboarding implementations and customer inquiries effectively.

Qualified candidates will have 2–5 years of experience in customer onboarding or success, strong project management skills, and the ability to explain complex services. The position offers a base wage of $36.30–$39.93 per hour in New York City.

Qualifications

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Strong attention to detail with the ability to manage competing priorities.
• Experience working cross‑functionally in a fast‑paced environment.

Responsibilities

• Serve as the main point of contact for new customers, owning the end‑to‑end onboarding experience.
• Project‑manage onboarding implementations, ensuring timely completion of all milestones.
• Deliver and tailor core onboarding calls based on customer needs.
• Apply a consultative approach to understand customer goals and align onboarding accordingly.
• Proactively monitor onboarding progress and drive accountability across stakeholders.
• Identify risks and blockers and lead resolution strategies across cross‑functional teams.
• Provide guidance on product configuration, payroll readiness, and best practices.
• Triage and resolve customer inquiries, ensuring a high‑quality and responsive experience.
• Partner closely with Sales to ensure a seamless transition into onboarding.
• Prepare and deliver onboarding completion summaries and transition documentation.
• Perform other related duties as assigned.

Job description

Onboarding Manager

Who We Are: At Justworks, we provide a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset – our people. We help businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data‑driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We’re united by shared goals and shared motivations at Justworks; these are best summed up in our company values, which are reflected in our product and in our team. If this sounds like you, you’ll fit right in.

Responsibilities

• Serve as the main point of contact for new customers, owning the end‑to‑end onboarding experience.
• Project‑manage onboarding implementations, ensuring timely completion of all milestones.
• Deliver and tailor core onboarding calls based on customer needs.
• Apply a consultative approach to understand customer goals and align onboarding accordingly.
• Proactively monitor onboarding progress and drive accountability across stakeholders.
• Identify risks and blockers and lead resolution strategies across cross‑functional teams.
• Provide guidance on product configuration, payroll readiness, and best practices.
• Triage and resolve customer inquiries, ensuring a high‑quality and responsive experience.
• Partner closely with Sales to ensure a seamless transition into onboarding.
• Prepare and deliver onboarding completion summaries and transition documentation.
• Perform other related duties as assigned.

Success Profile

Core competencies: consultative, taking responsibility, adaptability, solution‑oriented, and curious.

Qualifications

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Strong project management and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Strong attention to detail with the ability to manage competing priorities.
• Experience working cross‑functionally in a fast‑paced environment.

Compensation

Base wage: $36.30–$39.93 per hour (New York City). Salary range is based on skills, experience, and location.

EEO & Diversity Statement

Justworks is proud to be an equal‑opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information or any other legally protected status. We are fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you’re in need of a reasonable accommodation, please reach out to us at [e-mail]. Your comfort and success matter to us, and we’re here to ensure an inclusive experience.