Growth-Focused Customer Success Manager

Justworks; New York (NY); On-site; USD 82,000 - 99,000; Full time

Job summary

Justworks, based in New York City, is seeking a Customer Success Manager to nurture a dedicated book of business and partner with executives to achieve growth. You will drive customer value through strategic check-ins, proactive support, and cross-functional collaboration.

The role emphasizes consultative engagement, relationship building, and a data-driven approach to retention and expansion within a fast-paced SaaS environment.

Qualifications

• 2–4 years of professional experience in account management or customer success.
• Experience in lead generation for B2B in a high-velocity SaaS environment (e.g., Salesforce, LinkedIn) is a plus.
• Excellent organizational and communication skills, with a customer-centric mindset.

Responsibilities

• Manage and service a dedicated book of business, identifying growth and retention opportunities.
• Build and maintain strong relationships with admins and executives to align Justworks solutions to their needs.
• Drive customer value through regular check-ins, business reviews, and proactive support.

Skills

Account management

Relationship management

Customer success

Sales experience

Job description

Justworks, based in New York City, is seeking a Customer Success Manager to nurture a dedicated book of business and partner with executives to achieve growth. You will drive customer value through strategic check-ins, proactive support, and cross-functional collaboration.

The role emphasizes consultative engagement, relationship building, and a data-driven approach to retention and expansion within a fast-paced SaaS environment.