Enablement Manager, Litigation Operations

Morgan & Morgan, P.A.; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is seeking an Enablement Manager to support case operations across regions.

The role focuses on training, leadership, and productivity for litigation staff, aligning operations with firm-wide goals for peak performance. The successful candidate will influence the Learning and Development process, manage performance metrics through dashboards, and onboard new hires while fostering collaboration with regional attorneys.

Qualifications

• Bachelor’s degree in business administration or related field or equivalent work experience.
• 2+ years of paralegal or litigation experience in the personal injury industry.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Working knowledge of change management principles and performance evaluation processes.
• Ability to work both independently and in a group setting.
• Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance.

Responsibilities

• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
• Monitor and enforce compliance of case staff while promoting a positive work environment
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
• Establish, enable, and execute additional processes for auditing performance
• Review metrics to proactively identify areas of improvement for case staff
• Facilitate case staff training with internal Learning and Development Team
• Guide case staff to negotiate claims proactively and aggressively to settlement
• Contribute to team strategic initiatives and help build shared standards and processes
• Communicate firm goals and vision to staff
• Onboard new hires and facilitate shadowing with other litigation staff members
• Build relationships with case staff and attorneys in each region

Skills

Leadership

Time management

Facilitation

Organizational skills

Change management

Performance evaluation

Independent work

Team collaboration

Adaptable

Education

Bachelor’s degree in business administration or related field

Job description

Morgan & Morgan, P.A. is seeking an Enablement Manager to support case operations across regions.

The role focuses on training, leadership, and productivity for litigation staff, aligning operations with firm-wide goals for peak performance. The successful candidate will influence the Learning and Development process, manage performance metrics through dashboards, and onboard new hires while fostering collaboration with regional attorneys.