Enablement Manager, Legal Operations (Onsite)

Morgan & Morgan, P.A.; Indianapolis (IN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Morgan & Morgan, P.A. is expanding its Operations Team and seeking an Enablement Manager to support case operations across regional teams. The role focuses on training, leadership, and productivity enhancement for case staff to meet firm-wide objectives.

The Enablement Manager will partner with Learning & Development, IT, and HR to remove roadblocks, monitor KPIs, and drive continuous process improvements that align with the firm’s mission for the People.

Qualifications

• Bachelor’s degree in business administration or related field or equivalent work experience.
• 2+ years of paralegal or litigation experience in the personal injury industry.
• Exceptional leadership, time management, facilitation, and organizational skills.
• Working knowledge of change management principles and performance evaluation processes.
• Ability to work both independently and in a group setting.

Responsibilities

• Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals.
• Monitor and enforce compliance of case staff while promoting a positive work environment.
• Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards.
• Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., HR, etc.).
• Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner.
• Establish, enable, and execute additional processes for auditing performance.
• Review metrics to proactively identify areas of improvement for case staff.
• Facilitate case staff training with internal Learning and Development Team.
• Guide case staff to negotiate claims proactively and aggressively to settlement.
• Contribute to team strategic initiatives and help build shared standards and processes.
• Communicate firm goals and vision to staff.
• Onboard new hires and facilitate shadowing with other litigation staff members.
• Build relationships with case staff and attorneys in each region.

Skills

Leadership

Training

Performance management

Time management

Facilitation

Organizational skills

Education

Bachelor’s degree in business administration or related field

Equivalent work experience

Job description

Morgan & Morgan, P.A. is expanding its Operations Team and seeking an Enablement Manager to support case operations across regional teams. The role focuses on training, leadership, and productivity enhancement for case staff to meet firm-wide objectives.

The Enablement Manager will partner with Learning & Development, IT, and HR to remove roadblocks, monitor KPIs, and drive continuous process improvements that align with the firm’s mission for the People.