Enablement Lead, Knowledge Work - Hybrid (London/Dublin)

United States Digital Space LLC; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

The Enablement Lead, Knowledge Work is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across the company’s product suite, including ChatGPT Enterprise and Agents.

You will design adoption interventions for audiences ranging from everyday business users to technical practitioners and executive leaders, helping customers translate product features into real-world workflows.

Responsibilities

• Own the enablement of the company products, including ChatGPT Enterprise and Agents, helping define effective enablement patterns that support adoption across business and technical teams within enterprise organizations.
• Serve as a Subject Matter Expert (SME) for designated product areas, building deep expertise, supporting internal enablement, identifying emerging customer use cases for new product surfaces, and aggregating customer feedback to inform product development.
• Lead customer enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption.
• Design and deliver high-impact engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams.
• Drive customer activation, sustained usage, and measurable business value through structured enablement programs designed for durable, organization-wide adoption.
• Partner closely with Sales, Solution Architects, Delivery Leads to drive adoption across our core product suite.
• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions.
• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements.

Job description

The Enablement Lead, Knowledge Work is a specialist post-sales enablement role focused on delivering high-impact enablement and adoption services across the company’s product suite, including ChatGPT Enterprise and Agents.

You will design adoption interventions for audiences ranging from everyday business users to technical practitioners and executive leaders, helping customers translate product features into real-world workflows.