Global Knowledge & AI Enablement Lead

CBRE; Dallas (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

CBRE is seeking a Knowledge & Enablement Specialist to ensure global employees can access accurate information. You will partner with subject matter experts to build and maintain a high-quality knowledge base, applying governance, metadata, and AI-ready structuring across documentation.

You will oversee content lifecycle, assist with AI-enabled search in ServiceNow, and drive metrics on usage and self-service adoption.

Qualifications

• 3-5+ years of KM experience with content lifecycle management and governance.
• Strong writing/editing skills for high-quality content at scale.
• Familiarity with AI search, retrieval, and content quality factors for AI output.
• Experience with knowledge architecture: metadata, taxonomy, and AI-ready structuring.
• Hands-on KM lifecycle experience: intake, authoring, review, publishing, versioning.
• Background in HR/People Operations is a plus.

Responsibilities

• Apply and maintain knowledge structure, metadata, taxonomy and governance standards for reliable search and AI consumption.
• Lead monthly SME calls and knowledge capture sessions with stakeholders.
• Update articles, process guides, FAQs and decision support content with SMEs.
• Own content review and sign-off, coordinating approvals and governance calendars.
• Manage full content lifecycle including versioning, retirement and archival.
• Structure and tag content to support AI-powered search and virtual agent functionality.
• Track knowledge base health using usage and self-service metrics.

Skills

KM governance

Content writing

AI content strategy

Metadata tagging

Analytics & reporting

Education

Bachelor's degree in Information Science or related field

Tools

ServiceNow knowledge

CMS tools

Job description

CBRE is seeking a Knowledge & Enablement Specialist to ensure global employees can access accurate information. You will partner with subject matter experts to build and maintain a high-quality knowledge base, applying governance, metadata, and AI-ready structuring across documentation.

You will oversee content lifecycle, assist with AI-enabled search in ServiceNow, and drive metrics on usage and self-service adoption.