Global Knowledge & AI Enablement Lead

CBRE, Inc.

Dallas (TX)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Job summary

CBRE is seeking a Knowledge & Enablement Specialist to ensure global employees can access accurate information. You will partner with subject matter experts to build and maintain a high-quality knowledge base, applying governance, metadata, and AI-ready structuring across documentation.

You will oversee content lifecycle, assist with AI-enabled search in ServiceNow, and drive metrics on usage and self-service adoption.

Qualifications

3-5+ years of KM experience with content lifecycle management and governance.
Strong writing/editing skills for high-quality content at scale.
Familiarity with AI search, retrieval, and content quality factors for AI output.
Experience with knowledge architecture: metadata, taxonomy, and AI-ready structuring.
Hands-on KM lifecycle experience: intake, authoring, review, publishing, versioning.
Background in HR/People Operations is a plus.

Responsibilities

Apply and maintain knowledge structure, metadata, taxonomy and governance standards for reliable search and AI consumption.
Lead monthly SME calls and knowledge capture sessions with stakeholders.
Update articles, process guides, FAQs and decision support content with SMEs.
Own content review and sign-off, coordinating approvals and governance calendars.
Manage full content lifecycle including versioning, retirement and archival.
Structure and tag content to support AI-powered search and virtual agent functionality.
Track knowledge base health using usage and self-service metrics.