AI Enablement Lead for Knowledge & Launches

Workday; United States; On-site; USD 125,000 - 211,000; Full time

Benefits offered by this job

Flexible work arrangement

Stock grants

Job summary

Workday in Atlanta, GA is seeking an Innovation Lead on the Solution Portfolio Excellence team to shepherd the knowledge base and AI-ready materials for new offerings.

You will align upstream product and marketing, curate foundational materials with SMEs, and architect a standardized enablement bill of materials to scale globally. The role also drives AI readiness, tests prompts, and uses insights to improve content. 7+ years in enablement or related fields is expected.

Qualifications

• 7+ years of experience in enablement, content strategy, knowledge management, or a related field, with a focus on aligning business strategy with operational execution
• Experience managing structured content libraries and establishing clear governance standards within a content management system
• Deep understanding of the end-to-end software customer lifecycle, from initial discovery through long-term adoption

Responsibilities

• Maintaining consistent alignment with upstream Product and Marketing lines of business to anticipate upcoming launches and strategy shifts
• Serving as the front door for content curation by partnering with subject matter experts to identify and organize the foundational materials of strategy
• Architecting expert knowledge into a standardized enablement Bill of Materials to ensure global consistency and scale
• Leading the AI readiness strategy for launch content by ensuring all assets are structured for AI companions to retrieve sources and deliver responses with accurate links
• Executing regular prompt testing against AI companions using both common and complex questions to measure the quality and confidence of AI output
• Using prompt testing data to inform content enhancements and address gaps in the foundational knowledge base
• Identifying when business shifts require deeper learning and shepherding those needs through the enablement supply chain to the Architecture and Innovation team

Skills

Google Workspace

AI-powered enablement

content strategy

knowledge management

data visualization

AI prompt library

Workday products

Job description

Workday in Atlanta, GA is seeking an Innovation Lead on the Solution Portfolio Excellence team to shepherd the knowledge base and AI-ready materials for new offerings.

You will align upstream product and marketing, curate foundational materials with SMEs, and architect a standardized enablement bill of materials to scale globally. The role also drives AI readiness, tests prompts, and uses insights to improve content. 7+ years in enablement or related fields is expected.