Enablement Architect: AI-Powered Client Training & Content

Socket.dev; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Socket.dev is seeking a Training & Enablement Lead to own and evolve learning content across live, in-product, and managed services. You will design scalable pipelines, lead remote and on-site training, and build structured on-demand libraries. Collaboration with Product, Support, Marketing, and Sales is essential.

You will deliver admin- and end-user training, develop quick guides and knowledge bases, and drive measurement of onboarding success. Some travel will be required.

Qualifications

• 3+ years MS Office (Word, Excel, PowerPoint) experience.
• 3+ years leading online training via web conferencing (Teams, Zoom, GoTo, Webex).
• Experience recording, editing, publishing training video: screen capture, basic A/V cleanup, captioning, publishing.
• Applied AI skill beyond basic prompting: built repeatable AI assisted workflows.
• Proven remote work effectiveness: self directed, responsive, disciplined follow through.
• Home workspace suitable for professional delivery.
• Ability to manage competing priorities with minimal supervision.
• Strong documentation, communication, and presentation skills.
• Ability to explain things simply.
• Ability to travel approximately 25 to 30%.

Responsibilities

• Own the AI assisted content pipeline turning recorded sessions, release notes, or config changes into finished training material.
• Decide where human review gates belong.
• Keep help material synced with template/config changes, no manual rework each release.
• Design the pipeline so additional staff can plug in without rebuilding it.
• Reduce manual delivery hours per account as library and automation mature.
• Deliver implementation, admin, and end user training, remote and on site.
• Build and maintain a structured on demand library, organized by product/module/audience, versioned.
• Produce quick reference guides, job aids, release notes, walkthroughs, KB articles.
• Partner with Support to convert recurring ticket themes into self serve content.
• Own the on premise to cloud training path as one reusable migration curriculum.
• Build an agency admin certification path so client side admins can onboard their own staff.
• Coordinate with Marketing on user groups, webinars, podcast/customer content.
• Work with Implementation and Support to align training timing with milestones.

Skills

MS Office

Online training delivery

Video recording/editing

AI assisted workflows

Remote work effectiveness

Documentation & presentation

Travel 25-30%

Communication & presentation

Time management

Power Automate/Zapier

Tools

Snagit

Camtasia

Descript

Power Automate

Zapier

Job description

Socket.dev is seeking a Training & Enablement Lead to own and evolve learning content across live, in-product, and managed services. You will design scalable pipelines, lead remote and on-site training, and build structured on-demand libraries. Collaboration with Product, Support, Marketing, and Sales is essential.

You will deliver admin- and end-user training, develop quick guides and knowledge bases, and drive measurement of onboarding success. Some travel will be required.