EMT/Paramedic Operations Supervisor

American Medical Response; Santa Clarita (CA); On-site; USD 90,000 - 95,000; Full time

Job summary

American Medical Response in Santa Clarita, CA is seeking an Operations Supervisor to oversee day-to-day operations, facilitate communication between field staff and management, coordinate external interfaces, monitor system status, and support scheduling, equipment and supply maintenance.

The role requires a CA EMT or Paramedic certification, a high school diploma, at least two years of full-time work, and strong communication and leadership skills.

Qualifications

• High school diploma or GED.
• Minimum of 18 years of age.
• Current California State EMT or Paramedic Certification.
• Minimum of two (2) years full-time employment.
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care.
• Demonstrated comprehensive understanding of the operations protocols policies and procedures.
• Effective oral, written and interpersonal communication skills.
• Effective interpersonal skills.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Skills

Interpersonal communication

Coaching & instruction

Education

High school diploma or GED

Job description

American Medical Response in Santa Clarita, CA is seeking an Operations Supervisor to oversee day-to-day operations, facilitate communication between field staff and management, coordinate external interfaces, monitor system status, and support scheduling, equipment and supply maintenance.

The role requires a CA EMT or Paramedic certification, a high school diploma, at least two years of full-time work, and strong communication and leadership skills.