Operations Supervisor

Rural Metro Fire Department; Hollister (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k

Disability benefits

Paid time off

Job summary

A public safety organization in Hollister, CA is seeking a Field Operations Supervisor to oversee EMTs and Paramedics. The role involves managing operational procedures, ensuring quality field operations, and addressing customer inquiries. Candidates must have a high school diploma or GED, a California State Paramedic Certification, and at least two years of experience as a Paramedic. The position offers a competitive salary range of $85,000 to $115,000 annually, alongside comprehensive benefits.

Qualifications

• Demonstrated skills in evaluating, instructing, and coaching in pre-hospital care.
• Two years of full-time employment as a Paramedic required.

Responsibilities

• Provide direction and oversight to EMTs and Paramedics.
• Ensure quality field operations through communication and evaluation.
• Respond to and resolve customer and staff inquiries.

Skills

Effective oral communication

Effective written communication

Interpersonal skills

Coaching experience

Education

High school diploma or GED

Current California State Paramedic Certification

Job description

Field Operations Supervisor

San Benito County, CA

IMMEDIATELY HIRING! FULL-TIME EXEMPT Opportunity

Salary Range: $85,000 - $115,000 annually

Minimum Qualifications

• High school diploma or GED
• Minimum of 18 years of age
• Current California State Paramedic Certification, as well as all licenses and certifications required by AMR for the position of Paramedic to include a minimum of two (2) years full-time employment as a Paramedic.
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care.
• Demonstrated comprehensive understanding of the operations protocols policies and procedures.
• Effective oral, written and interpersonal communication skills.
• Effective interpersonal skills.

Essential Duties and Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs. Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure ticket-work is 100% reconciled daily in conjunction with the ticket-work staff.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Benefits include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.