Supervisor operations E - Located in Santa Clarita, CA

American Medical Response; Santa Clarita (CA); On-site; USD 90,000 - 95,000; Full time

Job summary

American Medical Response in Santa Clarita, CA is seeking an Operations Supervisor to oversee day-to-day operations, facilitate communication between field staff and management, coordinate external interfaces, monitor system status, and support scheduling, equipment and supply maintenance.

The role requires a CA EMT or Paramedic certification, a high school diploma, at least two years of full-time work, and strong communication and leadership skills.

Qualifications

• High school diploma or GED.
• Minimum of 18 years of age.
• Current California State EMT or Paramedic Certification.
• Minimum of two (2) years full-time employment.
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care.
• Demonstrated comprehensive understanding of the operations protocols policies and procedures.
• Effective oral, written and interpersonal communication skills.
• Effective interpersonal skills.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Skills

Interpersonal communication

Coaching & instruction

Education

High school diploma or GED

Job description

IMMEDIATELY HIRING! FULL-TIME EXEMPT Opportunity

Operations Supervisor We are hiring an Operations Supervisor that will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations.

Located in Santa Clarita, CA

More Information About This Job: Santa Clarita, CA

MINIMUM QUALIFICATIONS

• High school diploma or GED
• Minimum of 18 years of age
• Current California State EMT or Paramedic Certification
• Minimum of two (2) years full-time employment
• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of the operations protocols policies and procedures
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply and vehicle needs.
• Coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.
• Share on-call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job: Company Benefits: Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $90,000 - 95,000. DOE.