Operations Supervisor - Located in Hollister, CA

American Medical Response; Hollister (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Job summary

American Medical Response is hiring a Field Operations Supervisor in Hollister, CA. The role involves overseeing daily operations, ensuring effective communication between field staff and management, and maintaining high standards in quality field operations.

Qualified candidates should have a high school diploma or GED, and preferably two years experience as a Paramedic or EMT. The position provides a salary range of $85K - $115K annually and involves a full-time commitment.

Qualifications

• Minimum of 18 years of age.
• Two years full-time employment as a Paramedic/EMT preferred.
• Ability to assess equipment and supply needs.

Responsibilities

• Provide direction and oversight to EMTs and Paramedics.
• Ensure daily operational quality through oversight and communication.
• Respond to customer inquiries in a timely manner.

Skills

Evaluating pre-hospital care

Coaching EMTs and Paramedics

Effective communication skills

Understanding of operational policies

Education

High school diploma or GED

Job description

Field Operations Supervisor

Salary Range: $85K - $115K annually

Location: Hollister, CA

Employment Type: Full-Time Exempt

We are hiring an Operations Supervisor who will be responsible for day-to-day operations, including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, and other operational support functions as assigned by the Manager of Operations.

Minimum Qualifications

• High school diploma or GED
• Minimum of 18 years of age
• Minimum of two (2) years full-time employment as a Paramedic/EMT (preferred)
• Demonstrated skills and experience in evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care
• Demonstrated comprehensive understanding of operations protocols, policies and procedures
• Effective oral, written and interpersonal communication skills
• Effective interpersonal skills

Essential Duties and Responsibilities

• Provide direction and oversight to EMTs, Paramedics and other operational support staff as necessary.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication and evaluation.
• Assess daily equipment, supply and vehicle needs; coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure ticket‑work is 100% reconciled daily in conjunction with the ticket‑work staff.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including completion of internal reports, operational leadership notification, counseling, reinforcing policy and recommending training as necessary to CES.
• Share on‑call Coordinator duties as required.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.