EMS Operations Lead — Paramedic Supervisor

American Medical Response; Decatur (IL); On-site; USD 80,000 - 98,000; Full time

Job summary

American Medical Response in Decatur, IL is seeking an Operations Supervisor for a full-time role. The position offers a $89,000 annual salary and requires 3 years of EMS Paramedic field experience, state paramedic certification, and a valid driver’s license.

The role includes supervising field staff, coordinating staffing and shifts, and ensuring high-quality patient care. The candidate will liaise with patients and public safety agencies, mentor staff, and help implement department policies

Qualifications

• Minimum 3 years EMS Paramedic field experience.
• State Paramedic Certification required.
• State Driver’s License with driving record compliant with policy.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS certifications as required.
• Prior leadership or supervisory experience preferred.
• High school diploma or GED required.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in policy and procedure development and implementation.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee operation and maintenance of medical equipment.

Skills

EMS experience

Leadership

Staff supervision

Communication

Policy implementation

Mentoring

Scheduling

Education

High school diploma or GED

Paramedic certification

Job description

American Medical Response in Decatur, IL is seeking an Operations Supervisor for a full-time role. The position offers a $89,000 annual salary and requires 3 years of EMS Paramedic field experience, state paramedic certification, and a valid driver’s license.

The role includes supervising field staff, coordinating staffing and shifts, and ensuring high-quality patient care. The candidate will liaise with patients and public safety agencies, mentor staff, and help implement department policies