EMS Operations Supervisor

Global Medical Response; Decatur (IL); On-site; USD 80,000 - 98,000; Full time

Job summary

Global Medical Response (GMR) is seeking an Operations Supervisor for a full-time role in Decatur, IL. You will oversee day-to-day EMS operations, staffing, scheduling, equipment maintenance, and interagency communications to ensure high-quality patient care.

The ideal candidate will have at least 3 years EMS field experience as a paramedic, state paramedic certification, and leadership experience. Flexibility to work nights, weekends, and holidays is required to support safe, effective EMS

Qualifications

• 3+ years EMS field experience as a paramedic.
• Leadership or supervisory experience preferred.
• State Paramedic Certification.
• HS diploma or GED.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among Global Medical Response, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

Skills

EMS leadership

Staff supervision

Paramedic certification

Education

High School Diploma or GED

Job description

Compensation: $89,000 per year. Check out our careers site benefits page to learn more about our benefit options.

Operations Supervisor FULL-TIME Opportunity in Decatur, IL!

$89,000 annual salary

Application Deadline: Friday September 11, 2026

Schedule: The applicant must be able to work a variety of scheduled hours, including nights, weekends, and holidays. The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in the development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

Minimum Required Qualifications

• Minimum 3 years of EMS (specifically Paramedic) field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• State Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• As required for Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Preferred Qualifications

• Some advanced education is preferred.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

keep care at the center, raise your hand, seek to understand, find a way together and be accountable, unite our teams and set them apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.