EMS Operations Supervisor

Rural Metro Fire Department; Decatur (IL); On-site; USD 76,000 - 102,000; Full time

Job summary

Global Medical Response in Decatur, IL is seeking an Operations Supervisor for a full-time role. The position offers an annual salary of $89,000 and requires flexibility to work nights, weekends, and holidays.

You will oversee day-to-day EMS operations, staff scheduling, and equipment maintenance while interfacing with patients and public safety agencies. Minimum qualifications include 3+ years as a Paramedic, a State Paramedic Certification, a valid Driver’s License, and

Qualifications

• 3+ years EMS Paramedic field experience.
• Paramedic leadership/supervisory experience.
• High School Diploma or GED required.
• State Paramedic Certification required.
• Driver’s license with clean driving record per policy.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS certifications required.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as liaison among Global Medical Response, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Develop and implement departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee operation and maintenance of medical equipment.

Skills

EMS leadership

Staff supervision

Communication skills

Education

High School Diploma / GED

State Paramedic Certification

State Driver’s License

BLS Certification

ACLS Certification

PALS/PEPP Certification

BTLS/PHTLS Certification

Job description

Operations Supervisor FULL-TIME Opportunity in Decatur, IL!

$89,000 annual salary

Application Deadline: Friday September 11, 2026

Schedule: The applicant must be able to work a variety of scheduled hours, including nights, weekends, and holidays.

The Supervisor Operations is responsible for overseeing day-to-day operations which may include staffing, scheduling, ensuring maintenance of equipment and supplies, internal communications, budgetary considerations, outside agency interface, and community relations.

Responsibilities:

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in the development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

MinimumRequired Qualifications:

• Minimum 3 years of EMS (specifically Paramedic) field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• State Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• As required for Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Preferred Qualifications:

• Some advanced education is preferred.

Why Choose GMR?

Global Medical Response and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou’llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Compensation: $89,000 per year. Check out our careers sitebenefits page to learn more about our benefit options.

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