EMS Operations Supervisor - Located in Decatur, IL

American Medical Response; Decatur (IL); On-site; USD 80,000 - 98,000; Full time

Job summary

American Medical Response in Decatur, IL is seeking an Operations Supervisor for a full-time role. The position offers a $89,000 annual salary and requires 3 years of EMS Paramedic field experience, state paramedic certification, and a valid driver’s license.

The role includes supervising field staff, coordinating staffing and shifts, and ensuring high-quality patient care. The candidate will liaise with patients and public safety agencies, mentor staff, and help implement department policies

Qualifications

• Minimum 3 years EMS Paramedic field experience.
• State Paramedic Certification required.
• State Driver’s License with driving record compliant with policy.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS certifications as required.
• Prior leadership or supervisory experience preferred.
• High school diploma or GED required.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in policy and procedure development and implementation.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee operation and maintenance of medical equipment.

Skills

EMS experience

Leadership

Staff supervision

Communication

Policy implementation

Mentoring

Scheduling

Education

High school diploma or GED

Paramedic certification

Job description

Job Description

Operations Supervisor FULL-TIME Opportunity in Decatur, IL!

$89,000 annual salary

Application Deadline: Friday September 18, 2026

Located in Decatur, IL

Schedule:

The applicant must be able to work a variety of scheduled hours, including nights, weekends, and holidays.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in the development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

Minimum Required Qualifications

• Minimum 3 years of EMS (specifically Paramedic) field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• State Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• As required for Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Preferred Qualifications

• Some advanced education is preferred.

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Compensation: $89,000 per year.