EMS Operations Supervisor EMT - Lead Field Care & Readiness

American Medical Response; Springfield (MA); On-site; USD 54,000 - 70,000; Full time

Job summary

American Medical Response is seeking an EMS Full-Time Operations Supervisor – EMT in Springfield, MA to oversee and support EMS field personnel, ensuring high-quality patient care and efficient operations.

The role combines leadership, clinical oversight, and daily staffing coordination, with responsibilities spanning scheduling, incident response, quality assurance, and HR processes. Compensation ranges from $54,000 to $70,000 per year, based on experience.

Qualifications

• 3+ years EMT experience and prior supervisory or instructor experience preferred.
• Current EMT certification required.
• High school diploma or GED required; degree preferred in Business/Healthcare or related field.

Responsibilities

• Support, coach, and supervise EMS personnel.
• Ensure clinical quality, protocol compliance, and continuous improvement.
• Assist with scheduling, shift coverage, and daily staffing needs.
• Respond to major incidents and coordinate operations during emergencies or disasters.
• Investigate accidents, incidents, and customer concerns; document and resolve issues.
• Maintain relationships with fire, police, hospitals, and other partner agencies.
• Oversee narcotics management, fleet readiness, and unit stocking.
• Communicate company updates, gather field feedback, and help resolve employee concerns.
• Participate in training, orientation, performance feedback, and employee development.
• Support HR processes including counseling, grievances, and disciplinary actions.
• Complete required reports, paperwork, and operational documentation.

Skills

Leadership

Communication

Problem solving

Education

HS diploma or GED

Associate or Bachelor's degree preferred

Job description

American Medical Response is seeking an EMS Full-Time Operations Supervisor – EMT in Springfield, MA to oversee and support EMS field personnel, ensuring high-quality patient care and efficient operations.

The role combines leadership, clinical oversight, and daily staffing coordination, with responsibilities spanning scheduling, incident response, quality assurance, and HR processes. Compensation ranges from $54,000 to $70,000 per year, based on experience.