EMS IT Applications Analyst — CAD/ePCR & Data Platforms

Priority Ondemand; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Priority Ondemand in Indianapolis is seeking an experienced IT Application Analyst to design, deploy, maintain and support enterprise applications and data integrations across the healthcare/EMS environment.

You will collaborate with clinical, operational and IT leadership to optimize workflows, develop reports, test new apps, and ensure secure, compliant data management. Strong communication and problem-solving skills are essential in this regulated setting.

Qualifications

• 3+ years of hands-on experience administrating CAD and ePCR systems in an emergency services environment.
• 5+ years of Technology and Support experience in a complex and regulated environment.
• Ability to understand and assess technology systems from both technical and business perspectives.
• Excellent interpersonal skills with the ability to build and influence teams; and self-motivated.
• Experience in healthcare, EMS or related field preferred.
• Problem solving skills and ability to work under pressure.
• Excellent verbal and written communications skills are essential.
• Ability to establish and maintain effective work relationships with all levels of personnel including leadership, executives, clients, vendors.
• Ability to work in and contribute to a team environment and meet stringent deadlines.
• Ability to prioritize and handle multiple tasks simultaneously.
• Attention to detail and follow through including documenting work.
• Ability to maintain the confidentiality of information is essential.

Responsibilities

• Develops and maintains in depth understanding of clinical, operational or other specialized applications and systems.
• Collaborate with operational, clinical, and other business leaders to design workflows, reports and other application configurations.
• Monitor workflows and usage to continuously improve applications; balancing ease-of-use, compliance, and data requirements.
• Lead testing of new and/or upgraded applications and integrations with deep collaboration with operational teams.
• Maintain an expert-level understanding of the vendor roadmaps for enhancements and future releases.
• Collaborate with vendors, infrastructure teams and business partners to integrate applications with other systems within the IT landscape.
• Collaborate with IT leaders to develop and maintain secure and reliable applications and data
• Provide Tier2/Tier3 user support for enterprise applications.
• Works with software vendors in implementing systems and resolving systems issues
• Create and maintain documentation on system configurations, standard operating procedures and protocols that build knowledge for IT support staff as well as business users.
• Other duties as assigned.

Skills

CAD

ePCR systems

Healthcare EMS experience

Communication skills

Team collaboration

Documentation

Job description

Priority Ondemand in Indianapolis is seeking an experienced IT Application Analyst to design, deploy, maintain and support enterprise applications and data integrations across the healthcare/EMS environment.

You will collaborate with clinical, operational and IT leadership to optimize workflows, develop reports, test new apps, and ensure secure, compliant data management. Strong communication and problem-solving skills are essential in this regulated setting.