EMS Emergency Dispatcher: Save Lives from the Console

911 Emergency Communications; Coy (AR); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in the United States seeks an Emergency Dispatcher to handle medical emergency calls, verify locations, and coordinate ambulance resources. You’ll work under protocols and provide patient instructions during critical events.

Role includes extended console work with shift variations, including overnights, weekends, and holidays. A high school diploma and CPR certification are commonly required; EMT/paramedic credentials are not universal requirements.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification may be required; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through dispatch system.
• Dispatch or coordinate ambulance resources when needed.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification (may be required)

Job description

911 Emergency Communications in the United States seeks an Emergency Dispatcher to handle medical emergency calls, verify locations, and coordinate ambulance resources. You’ll work under protocols and provide patient instructions during critical events.

Role includes extended console work with shift variations, including overnights, weekends, and holidays. A high school diploma and CPR certification are commonly required; EMT/paramedic credentials are not universal requirements.