Emergency Medical Dispatcher: Life-Saving Console Operator

911 Emergency Communications; Cheyney (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education support

Job summary

911 Emergency Communications is seeking an Emergency Medical Dispatcher to handle incoming medical emergency calls, confirm locations, and provide protocol-based instructions. The role involves determining priorities and coordinating ambulance resources while ensuring accurate data entry and documentation.

Applicants should have a high school diploma or equivalent, with EMD and CPR certifications preferred. Training opportunities and certification support may be provided per the hiring agency.

Qualifications

• High school diploma or equivalent required or pursued.
• EMD certification prior to appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Active listening

Data entry

Communication skills

Education

High school diploma or equivalent

EMD certification

CPR certification

Tools

Emergency dispatch software

Job description

911 Emergency Communications is seeking an Emergency Medical Dispatcher to handle incoming medical emergency calls, confirm locations, and provide protocol-based instructions. The role involves determining priorities and coordinating ambulance resources while ensuring accurate data entry and documentation.

Applicants should have a high school diploma or equivalent, with EMD and CPR certifications preferred. Training opportunities and certification support may be provided per the hiring agency.