Emergency Medical Dispatcher — Life-saving Console Pro

911 Emergency Communications; Kerman (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and provide protocol-based guidance while coordinating EMS resources. The role may involve overnight or rotating shifts depending on staffing needs.

This position emphasizes accurate information gathering, adherence to dispatch protocols, and ongoing training to support responders on the scene and ensure patient safety.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Multitasking

Situation assessment

Education

High school diploma or equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and provide protocol-based guidance while coordinating EMS resources. The role may involve overnight or rotating shifts depending on staffing needs.

This position emphasizes accurate information gathering, adherence to dispatch protocols, and ongoing training to support responders on the scene and ensure patient safety.