EMS Emergency Dispatcher: Save Lives & Coordinate Responses

Emergency Telecommunicator Services; El Verano (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Emergency Telecommunicator Services is seeking dedicated Emergency Medical Dispatchers to handle urgent medical calls from a centralized dispatch center in El Verano, CA. You will confirm locations and priorities, provide protocol-based instructions, and coordinate EMS resources as assignments require.

The role emphasizes accurate documentation, adherence to dispatch protocols, and ongoing quality assurance.

Qualifications

• A high school diploma or equivalent is required; EMS dispatcher certification preferred.
• Experience handling emergency calls and using approved protocols is desirable.
• Familiarity with medical dispatch procedures and data entry is a plus.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Effective communication

Active listening

Call taking

Prioritization

Crisis management

Education

High school diploma

Emergency Medical Dispatcher certification

Tools

CAD software

Job description

Emergency Telecommunicator Services is seeking dedicated Emergency Medical Dispatchers to handle urgent medical calls from a centralized dispatch center in El Verano, CA. You will confirm locations and priorities, provide protocol-based instructions, and coordinate EMS resources as assignments require.

The role emphasizes accurate documentation, adherence to dispatch protocols, and ongoing quality assurance.