EMS Emergency Dispatcher — Critical Call Coordination

County Emergency Communications; West Bethel (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in West Bethel, ME is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. Responsibilities include gathering patient data, establishing priorities, and guiding responders under dispatch protocols.

Applicants may need a high school diploma or equivalent, plus EMD certification and CPR. Overnight, weekend, and overtime may be required as part of the schedule.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification and CPR certifications may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in West Bethel, ME is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. Responsibilities include gathering patient data, establishing priorities, and guiding responders under dispatch protocols.

Applicants may need a high school diploma or equivalent, plus EMD certification and CPR. Overnight, weekend, and overtime may be required as part of the schedule.