EMS Dispatcher: 24/7 Critical Care Calls

County Emergency Communications; Gouldsboro (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Maine seeks an Emergency Medical Dispatcher to handle incoming medical emergencies, confirm locations and contact details, and obtain critical information for appropriate dispatch. The role requires following established protocols, coordinating ambulance resources, and relaying information to responders.

Training opportunities and certification support are available where applicable.

Qualifications

• High school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher (EMD) certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relate patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

Job description

County Emergency Communications in Maine seeks an Emergency Medical Dispatcher to handle incoming medical emergencies, confirm locations and contact details, and obtain critical information for appropriate dispatch. The role requires following established protocols, coordinating ambulance resources, and relaying information to responders.

Training opportunities and certification support are available where applicable.