EMS Emergency Dispatcher — Coordinate Ambulance Responses

911 Emergency Communications; Portland (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Portland, TX seeks Emergency Medical Dispatchers to assist callers with urgent medical needs. You will gather patient and incident information, establish response priorities, and coordinate ambulance resources using agency-approved systems.

This role may require overnight shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; CPR certification and additional coursework may be required.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications in Portland, TX seeks Emergency Medical Dispatchers to assist callers with urgent medical needs. You will gather patient and incident information, establish response priorities, and coordinate ambulance resources using agency-approved systems.

This role may require overnight shifts, weekends, holidays, and overtime. A high school diploma or equivalent is commonly required; CPR certification and additional coursework may be required.