EMS Emergency Dispatcher - 24/7 Critical Calls

911 Emergency Communications; West Columbia (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in West Columbia, TX seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations, and prioritize responses using approved protocols and systems.

The role may require CPR certification and Emergency Medical Dispatcher credentials before appointment, with ongoing training to support quality, compliance, and efficient ambulance coordination.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

Emergency Medical Dispatcher Certification

CPR Certification

Job description

911 Emergency Communications in West Columbia, TX seeks Emergency Medical Dispatchers to manage urgent medical calls, verify locations, and prioritize responses using approved protocols and systems.

The role may require CPR certification and Emergency Medical Dispatcher credentials before appointment, with ongoing training to support quality, compliance, and efficient ambulance coordination.