EMS Emergency Dispatcher: Critical 24/7 Call Center Expert

911 Emergency Communications; Collegeport (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Collegeport, TX is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources. You will gather patient data, verify locations, and apply approved protocols to prioritize responses as shifts may include nights, weekends, and overtime.

The role requires a high school diploma or equivalent; EMT/paramedic credentials are not universal requirements—certified training or candidate sponsorship may be provided by the agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Collegeport, TX is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources. You will gather patient data, verify locations, and apply approved protocols to prioritize responses as shifts may include nights, weekends, and overtime.

The role requires a high school diploma or equivalent; EMT/paramedic credentials are not universal requirements—certified training or candidate sponsorship may be provided by the agency.