EMS Dispatcher: Fast-Paced Medical Emergency Hub

Emergency Telecommunicator Services; Portland (ME); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Portland, ME seeks an experienced Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. The role involves gathering patient details, establishing response priorities, and following approved dispatch protocols to guide responders.

Qualified applicants typically hold a high school diploma or equivalent, plus EMD certification and CPR certification.

Qualifications

• High school diploma or equivalent
• EMD certification may be required before appointment
• CPR certification may be required

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

EMD certification

CPR certification

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services in Portland, ME seeks an experienced Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. The role involves gathering patient details, establishing response priorities, and following approved dispatch protocols to guide responders.

Qualified applicants typically hold a high school diploma or equivalent, plus EMD certification and CPR certification.