EMS Emergency Dispatcher: 24/7 Critical Coordination

911 Emergency Communications; Pleasant Garden (NC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Pleasant Garden, NC, is hiring Emergency Medical Dispatchers to manage urgent medical calls. You will gather patient data, establish priorities, and coordinate resources using agency-approved systems to support responders.

Responsibilities include confirming details, asking critical questions, and providing protocol-based guidance while adhering to medical dispatch protocols and oversight requirements.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required depending on vacancy.
• CPR certification may be required; EMT/paramedic credentials are not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Pleasant Garden, NC, is hiring Emergency Medical Dispatchers to manage urgent medical calls. You will gather patient data, establish priorities, and coordinate resources using agency-approved systems to support responders.

Responsibilities include confirming details, asking critical questions, and providing protocol-based guidance while adhering to medical dispatch protocols and oversight requirements.