Emergency Medical Dispatcher — 24/7 Urgent Response

911 Emergency Communications; Salisbury (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Salisbury, NC is seeking Emergency Medical Dispatchers to support urgent medical calls. You will collect patient and incident information, establish response priorities, and coordinate resources within approved protocols.

Role may include overnight shifts and overtime as needed, with strict adherence to medical dispatch protocols and oversight requirements. Training and certification basics are emphasized for continued eligibility.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Salisbury, NC is seeking Emergency Medical Dispatchers to support urgent medical calls. You will collect patient and incident information, establish response priorities, and coordinate resources within approved protocols.

Role may include overnight shifts and overtime as needed, with strict adherence to medical dispatch protocols and oversight requirements. Training and certification basics are emphasized for continued eligibility.