Emergency Medical Dispatcher - 24/7 Critical Response

911 Emergency Communications; Ashville (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, and determine response priorities using approved protocols. This role supports coordination of emergency medical resources and may include instructions before responders arrive.

Responsibilities include call handling, patient/location verification, and relay of information to responders. Qualified candidates will typically have EMS dispatcher certification and CPR, with

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (may be required in some vacancies)

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to handle urgent medical calls, gather patient details, and determine response priorities using approved protocols. This role supports coordination of emergency medical resources and may include instructions before responders arrive.

Responsibilities include call handling, patient/location verification, and relay of information to responders. Qualified candidates will typically have EMS dispatcher certification and CPR, with