Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Beckley (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering critical details and establishing responder priorities. You will operate within an agency-approved system, ensuring coordination of resources and adherence to medical dispatch protocols.

Role may require overnight shifts, weekends, holidays, and overtime, with duties centered on call intake, patient information verification, and protocol-driven instructions for

Qualifications

• High school diploma or equivalent required; sponsor training possible.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Consult vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Medical dispatch

Call handling

Communication

Attention to detail

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers to support urgent medical assistance by gathering critical details and establishing responder priorities. You will operate within an agency-approved system, ensuring coordination of resources and adherence to medical dispatch protocols.

Role may require overnight shifts, weekends, holidays, and overtime, with duties centered on call intake, patient information verification, and protocol-driven instructions for