Emergency Medical Dispatcher — 24/7 Critical Care Coordination

Emergency Telecommunicator Services; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls, determine priorities, and coordinate response teams in a high-stakes environment. You will follow approved protocols, verify patient details, and provide essential pre-arrival instructions.

Ideal candidates may hold an EMD certification and CPR, with a high school diploma or equivalent. The role may involve overtime and shift work, with emphasis on accuracy and patient safety.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services is seeking qualified Emergency Medical Dispatchers to handle urgent medical calls, determine priorities, and coordinate response teams in a high-stakes environment. You will follow approved protocols, verify patient details, and provide essential pre-arrival instructions.

Ideal candidates may hold an EMD certification and CPR, with a high school diploma or equivalent. The role may involve overtime and shift work, with emphasis on accuracy and patient safety.