EMS Emergency Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Red Boiling Springs (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Education support

Job summary

911 Emergency Communications is seeking an Emergency Medical Dispatcher in Red Boiling Springs, TN. The role involves handling emergency calls, verifying location and contact details, and coordinating ambulance resources in accordance with approved medical dispatch protocols.

Responsibilities include gathering patient information, prioritizing responses, and providing protocol-based guidance. Candidates should have a high school diploma and may need EMS dispatcher certification; training may be

Qualifications

• High school diploma or recognized equivalent required or commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient’s location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications is seeking an Emergency Medical Dispatcher in Red Boiling Springs, TN. The role involves handling emergency calls, verifying location and contact details, and coordinating ambulance resources in accordance with approved medical dispatch protocols.

Responsibilities include gathering patient information, prioritizing responses, and providing protocol-based guidance. Candidates should have a high school diploma and may need EMS dispatcher certification; training may be