EMS Emergency Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Toone (TN); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Toone, TN seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and determine response priorities using authorized dispatch protocols. The role involves coordinating ambulance resources and relaying critical information to responders, with overtime and night/weekend shifts possible.

Applicants typically need a high school diploma, CPR certification, and may require EMS dispatcher certification.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Stress management

Education

High school diploma

EMD certification (optional)

Job description

911 Emergency Communications in Toone, TN seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and determine response priorities using authorized dispatch protocols. The role involves coordinating ambulance resources and relaying critical information to responders, with overtime and night/weekend shifts possible.

Applicants typically need a high school diploma, CPR certification, and may require EMS dispatcher certification.